Frequently Asked Questions (FAQ)

1. What payment methods do you accept?

We accept major credit and debit cards (Visa, MasterCard and PayPal for flexible payment options.

2. Do you ship internationally?

Yes! We ship throughout Australia and to select international destinations. Shipping fees and delivery times vary by location.

3. How long will my order take to arrive?

Orders within Australia typically arrive within 5–12 business days.

4. Can I track my order?

Yes, once your order is shipped, we will send you a tracking number via email so you can monitor its progress.

5. What is your return policy?

We offer a 30-day return policy for unused items in their original packaging. Some products may be non-returnable for hygiene or safety reasons. Please see our Return Policy for details.

6. Do you offer gift cards?

No, digital gift cards are not available on our website. 

7. Can I modify or cancel my order?

Orders can only be modified or cancelled within 24 hours of purchase. Please contact our support team immediately if you need assistance.

8. Are your products eco-friendly?

We are committed to sustainability and many of our products are made from responsibly sourced materials. Product pages specify eco-friendly features where applicable.

9. How can I contact customer support?

You can reach us via email at info@auselden.com or through our Contact Page. We aim to respond within 12 hours.

10. Do I need an account to place an order?

No, you can check out as a guest. Creating an account allows you to track orders, save addresses, and receive exclusive offers.