General Terms

1. Seller’s Identity

Company Name: SUN & MOON ECOM LIMITED
Business Address: Unit 2A, 17/F Glenealy Tower, No.1 Glenealy Central, Hong Kong
Contact: info@auselden.com

Payments are collected by SUN & MOON ECOM LIMITED.

2. Overview

This website is operated by SUN & MOON ECOM LIMITED. Throughout the site, “we,” “us,” and “our” refer to the company. By accessing our website or purchasing products, you agree to be bound by these Terms of Service (“Terms”), including all policies and notices referenced herein.

Please read these Terms carefully. If you do not agree with them, you may not use our services.

3. Scope of the Agreement & Definitions

  • “Service” refers to all products, content, and services offered via our website.

  • “User” refers to any person accessing or using the website, including customers, vendors, or contributors.

  • By using our website, you agree to comply with all applicable laws and these Terms.

4. Online Store Terms

You must be at least 18 years old (or the age of majority in your state/territory) to use this site. You may not use the products or services for illegal purposes or transmit harmful code such as viruses. Breach of these Terms may result in immediate termination of services.

5. General Conditions

We reserve the right to refuse service to anyone for any reason at any time. You agree not to reproduce or exploit any part of our services without express written permission. Headings in this agreement are for convenience only.

6. Accuracy of Information

While we strive for accuracy, we do not guarantee that information on this site is complete, up-to-date, or error-free. You rely on information at your own risk.

7. Prices, Products, and Availability

  • Prices may change without notice.

  • Products may have limited quantities and may be subject to our Return and Cancellation Policies.

  • Colors and images may not exactly match real products.

  • We may limit sales to specific regions or quantities at our discretion.

8. Billing and Account Information

You must provide accurate account and billing information and update it as needed. We may refuse, cancel, or limit orders we suspect are fraudulent or intended for resale without authorization.

9. Optional Tools & Third-Party Services

We may offer access to third-party tools or services without control or endorsement. Use is at your own risk. For third-party products, check their terms and policies.

10. User Comments, Feedback, and Submissions

Any submissions (comments, ideas, proposals) may be used by us without obligation to compensate you. You warrant that your submissions do not violate any third-party rights or contain harmful content.

11. Privacy & Data Protection

Your personal information is governed by our Privacy Policy in accordance with the Hong Kong Privacy Principles (APPs) under the Privacy Act 1988.

12. Errors, Inaccuracies, and Omissions

We may correct errors or omissions in product descriptions, pricing, or availability at any time. We are not obliged to update information except as required by law.

13. Prohibited Uses

You may not use the site for unlawful purposes, to infringe on intellectual property, to harass others, or to transmit malicious content. Violations may result in termination of services.

14. Intellectual Property Rights

All content, logos, and materials on this site are owned by or licensed to us. You may not reproduce, distribute, or exploit any content without our written permission.

15. Disclaimer of Warranties; Limitation of Liability

The service and products are provided “as is.” To the fullest extent permitted by Hong Kong law, we are not liable for any indirect, incidental, or consequential damages arising from your use of the service or products. Some states or territories do not allow limitations on implied warranties, so certain guarantees cannot be excluded.

16. Indemnification

You agree to indemnify and hold harmless SUN & MOON ECOM LIMITED, its affiliates, and employees against any claims, damages, or expenses arising from your violation of these Terms.

17. Cancellation & Return Policies

  • Cancellation: Orders can only be canceled within 24 hours of placement. If an order has already been fulfilled, cancellation may be refused. Contact support at info@auselden.com.

  • Returns: Please refer to our Return Policy for full details. Australian consumer rights apply, including remedies for faulty goods.

18. Consumer Guarantees

In addition to our return policies, Australian consumers have statutory rights under the Hong Kong Consumer Law (ACL), including guarantees that goods are of acceptable quality, fit for purpose, and match descriptions.

19. Severability

If any part of these Terms is found invalid, the remaining provisions remain enforceable.

20. Termination

Your obligations before termination survive. We may terminate services at our discretion, including for violations of these Terms.

21. Entire Agreement

These Terms, together with our policies, constitute the entire agreement between you and us.

22. Governing Law and Dispute Resolution

These Terms are governed by the laws of Hong Kong. Any disputes arising from these Terms will first attempt to be resolved through negotiation. If unresolved, disputes will be submitted to mediation or the courts of Hong Kong, in accordance with Hong Kong law.

23. Changes to Terms

We may update these Terms at any time. Your continued use of the site after changes constitutes acceptance of the new Terms.

24. Contact Information

For questions regarding these Terms, contact us at: info@auselden.com.

25. SMS Marketing

By opting into SMS marketing, you agree to receive promotional and transactional messages. Message frequency may vary. You may unsubscribe by replying STOP.